Certificate II in Hospitality – SIT20316

Your career in hospitality starts here! This qualification provides key foundational knowledge on the wide range of roles that emerge in Hospitality. Begin your career in the industry on the front foot and get an understand the many places this career can take you.

Australian Qualifications Framework

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.
This qualification is suitable for people working in a food and beverage role in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

  1. Use hospitality skills effectively (SITHIND003)
  2. Interact with customers (SITXCCS003)
  3. Work effectively with others (BSBWOR203)
  4. Source and use information on the hospitality industry (SITHIND002)
  5. Show social and cultural sensitivity (SITXCOM002)
  6. Participate in safe work practices (SITXWHS001)
  1. Use hygienic practice for hospitality service (SITHIND001)
  2. Communicate in the workplace (BSBCMM201)
  3. Use hygienic practices for food safety (SITXFSA001)
  4. Sell to the retail customer (SIRXSLS001)
  5. Provide service to customers (SITXCCS006)
  6. Serve food and beverage (SITHFAB007)

Select Your Training Option

This qualification is available through Opportune Professional Development (RTO ID: 60072) in all Australian states via either a Recognition of Prior Learning (RPL) approach, traditional study or as part of a traineeship. Please choose your preferred option below.

Experienced Based Qualification

Experience Based Qualification

Our Experience Based Qualification option maps your real-world experience to this qualification. Meaning no study or exams.

10 – 20 hours

Nationally Recognised Training

Cost: $1,500

The steps to complete an Experience Based Qualification are:

  1. Review your experience to match your qualification
  2. Watch you work a shift and discuss your experience
  3. Provide samples of your work
  4. Have your Supervisor sign-off on your skills and knowledge
  5. Learning (if you need it)
  6. You are qualified!

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

No government funding is available for Recognition of Prior Learning in this qualification.

Our Skills Coaches are qualified and experienced Hospitality practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you enrol in the program.

If you have gaps in your knowledge or practical experience, your Skills Coach will provide you with additional training or work-based activities to undertake. This may involve completing self-paced learning, work experience combined with one on one or group coaching sessions with your Skills Coach.

If you are unable to supply some or all of the required work samples, we provide you with opportunities to replace workplace samples with tasks or activities you can compete in your workplace to demonstrate your knowledge and skills.

Study Based Qualification

Study Based Qualification

Our Study Based Qualification option is suitable for students who have no prior experience and are not employed in a traineeship.

12 months

Nationally Recognised Training

Cost: $2,000

$500 upon enrolment plus 3 instalments of $500 over the duration of the program

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

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  1. Review your current job role to match your qualification
  2. Decide if you can receive any Recognition of Prior Learning
  3. Complete learning through training sessions in your workplace, self-paced and work-based learning
  4. Practice your skills on the job
  5. Complete assessment activities in your own time and have your Skills Coach observe you at work to confirm your skills and knowledge
  6. Have your Supervisor sign-off on your skills and knowledge
  7. You are qualified!

If your employee will allow you to enrol into a traineeship, government subsidy may apply. Please select the traineeship option above for details.

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Our Skills Coaches are qualified and experienced Hospitality practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you enrol in the program

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This qualification is based in your workplace and requires at least 1200 hours of work experience. You are unable to undertake the qualification with us.

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work based qualification

Work Based Qualification

Our Work Based Qualification option is designed for students completing their qualification in a formal traineeship agreement with their employer.

12 months

Nationally Recognised Training

Govt subsidy available (all states)

Cost: $2,000

This tuition fee is reduced to $100 for eligible trainees in Tasmania. A $1250 rebate and other incentives may be available for employers. Eligibility criteria applies.

Traineeships are roles offered by employers who agree to offer training as part of the employment contract.

For more assistance with understanding and sourcing a traineeship, visit the Australian Apprenticeship Pathways

  1. Review your current job role to match your qualification
  2. Decide if you can receive any Recognition of Prior Learning
  3. Complete learning through training sessions in your workplace, self-paced and work-based learning and on the job training
  4. Practice your skills on the job
  5. Complete assessment activities in your own time and have your Skills Coach observe you at work to confirm your skills and knowledge
  6. Have your Supervisor sign-off on your skills and knowledge
  7. You are qualified!

Our Skills Coaches are qualified and experienced Hospitality practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you enrol in the program

The training fee is reduced to $400 if students meet the eligibility criteria. Under the Apprentice and Trainee Training Fund (User Choice) funding the Tasmanian government contributes the cost of training. Where the student requires the student enrolling:

  1. Is a part-time or fulltime employee
  2. Is working in a food and beverage hospitality role
  3. Is an Australian Resident or citizen and resident in Tasmania
  4. Has not previously completed the same or similar qualification in the past 5 years
  5. must enrol as a trainee and therefore a signatory to an active and registered training contract approved by the Tasmanian Traineeships and Apprenticeships Committee

A $1250 rebate may be available for employers of full-time or part-time trainees For more information on eligibility contact a Australian Apprenticeship Support Network.

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