Certificate IV in Hospitality – SIT40416

Are you wanting to develop your management career in the hospitality sector? This qualification gives you the skills and recognition to work in management role across a wide range of hospitality service environments. This nationally recognised qualification will demonstrate you can work independently and lead a team to deliver exceptional customer experiences.

Australian Qualifications Framework

This qualification reflects the role of experienced supervisors or frontline managers in a wide range of hospitality settings.  It includes service, sales and operational skills combined with the management skills required to plan and manage day to day work operations and manage the work of a team.

This qualification is suitable for those working in a food and beverage management role in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops.

  1. Manage diversity in the workplace (BSBDIV501)
  2. Work effectively in hospitality service (SITHIND004)
  3. Enhance customer service experiences (SITXCCS007)
  4. Manage conflict (SITXCOM005)
  5. Manage finances within a budget (SITXFIN003)
  6. Coach others in job skills (SITXHRM001)
  7. Lead and manage people (SITXHRM003)
  8. Monitor work operations (SITXMGT001)
  9. Implement and monitor work health and safety practices (SITXWHS003)
  1. Use hygienic practices for hospitality service (SITHIND001)
  2. Prepare and serve non-alcoholic beverages (SITHFAB004)
  3. Prepare and serve espresso coffee (SITHHFAB005)
  4. Use hygienic practices for food safety (SITXFSA001*)
  5. Participate in safe food handling practices (SITXFSA002)
  6. Maintain the quality of perishable items (SITXINV002)
  7. Identify hazards, assess and control safety risks (SITXWHS002)
  8. Source and use information on the hospitality industry (SITHIND002)
  9. Contribute to team effectiveness (BSBFLM312)
  10. Develop work priorities (BSBWOR404)
  11. Process financial transactions (SITXFIN001)
  12. Serve food and beverage (SITHFAB007)

* is a pre-requisite for SITHFAB004, SITHHFAB005 and SITXINV002

Select Your Training Option

This qualification is available through Opportune Professional Development (RTO ID: 60072) in all Australian states via either a Recognition of Prior Learning (RPL) approach, traditional study or as part of a traineeship. Please choose your preferred option below.

Experienced Based Qualification

Experience Based Qualification

Our Experience Based Qualification option maps your real-world experience to this qualification. Meaning no study or exams.

20-30 hours

Nationally Recognised Training

Government subsidy available in QLD

Cost: $3,000

For participants who meet the requirements of the Queensland Government Certificate 3 Guarantee program the cost of training is subsidised by the Queensland Government. Concession cost is $84 and non-concession is $42.

The steps to complete an Experience Based Qualification are:

  1. Review your experience to match your qualification
  2. Observe you working a shift a work and discuss your experience
  3. Provide samples of your work
  4. Have your Supervisor sign-off on your skills and knowledge
  5. Learning (if you need it)
  6. You are qualified!

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

This program is funded by the Queensland Government under the Higher level Skills program. It is available to subsidise the cost of training for any Queensland resident aged 15 years or over, who is no longer at school and is an Australian or New Zealand citizen, or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency. Prospective students must not have or be enrolled in a certificate IV or higher-level qualification, not including qualifications completed at school and foundations skills training. More information can be found here This program is open to any Queensland resident aged 15 years or over, who is no longer at school and is an Australian or New Zealand citizen, or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency. Prospective students must not have or be enrolled in a certificate IV or higher-level qualification, not including qualifications completed at school and foundations skills training.  More information can be found here.

Our Skills Coaches are qualified and experienced Hospitality practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you enrol in the program.

If you have gaps in your knowledge or practical experience, your Skills Coach will provide you with additional training or work-based activities to undertake. This may involve completing self-paced learning, work experience combined with one on one or group coaching sessions with your Skills Coach.

If you are unable to supply work samples, we provide you with opportunities to replace workplace samples with tasks or activities you can compete in your workplace to demonstrate your knowledge and skills.

Study Based Qualification

Study Based Qualification

Our Study Based Qualification option is suitable for students working in a food and beverage role and wanting to combine this with study for a qualification.

12 months

Nationally Recognised Training

Cost: $2,000

$500 upon enrolment plus 3 instalments of $500 over the duration of the program.

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

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Steps in SBQ are:

  1. Review your current job role to match your qualification
  2. Decide if you can receive any Recognition of Prior Learning
  3. Complete learning through training sessions in your workplace, self-paced and work-based learning
  4. Practice your skills on the job
  5. Complete assessment activities in your own time and have your Skills Coach observe you at work to confirm your skills and knowledge
  6. Have your Supervisor sign-off on your skills and knowledge
  7. You are qualified!

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If your employee will allow you to enrol into a traineeship government subsidy may apply. Select the Traineeship tab above for more information.

Our Skills Coaches are qualified and experienced Hospitality practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you enrol in the program.

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This qualification is based in your workplace and requires at least 1200 hours of work experience. You are unable to undertake the qualification with us.

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work based qualification

Work Based Qualification

Our Work Based Qualification option is designed for students who have a formal traineeship agreement with their employer.

12 months

Nationally Recognised Training

Govt subsidy available (all states)

Cost: $3,500

This tuition fee is reduced to $400 for trainees in Tasmania. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

The tuition fee is reduced to $400 for trainees in Tasmania as the Tasmanian government pays Opportune to deliver this training. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

Eligibility criteria. The student must:

  • Be on a traineeship contract with their employer.
  • Enrol in the course within 3 months of starting their traineeship (12 months if part-time).
  • Be resident of the state they are accessing the funding from.

Traineeships are roles offered by employers who agree to offer training as part of the employment contract.

For more assistance with understanding and sourcing a traineeship, visit the Australian Apprenticeship Pathways

Talk to us about this qualification

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