Customer Engagement Qualifications

Customer Engagement professionals are in relentless pursuit of exceptional customer experiences. They develops skills to operate at scale using leading edge communication technology.

Australian Qualifications Framework

Opportune is a Registered Training Organisation (RTO ID: 60072) and is accredited to provide Nationally Recognised Training and Qualifications as authorised by the Australian Qualifications Framework.

Your Customer Engagement Journey

Our qualifications within Customer Engagement provide qualifications towards roles such as Customer Service Representatives to Team Leaders and technical analysts.

These qualification are available through Opportune Professional Development in all Australian states via a traditional training and assessment approach, Recognition of Prior Learning (RPL) and also as part of a formal traineeship. Full qualification details, government subsidies and eligible training options can be found by accessing each qualification below.

Certificate 3
BSB30215Certificate III in Customer Engagement

This qualification provides skills to provide excellent customer service, maintain key performance indicators and work in a team environment. A common role is a Customer Service Representative.

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certificate 4
BSB40315Certificate IV in Customer Engagement

This qualification provides skills to handle complex customer requests or complaints, coaching staff and completing related administrative tasks. Roles include Team Leader or Analyst.

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