This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision but may have some authority to delegate.
- Use multiple information systems (BSBCUE301)
- Work effectively in customer engagement (BSBCUE307)
- Develop product and service knowledge for customer engagement operation (BSBCUE309)
- Deliver and monitor a service to customers (BSBCUS301)
We will work with you to determine the right elective units to undertake based on your intended career direction and so that you meet the necessary criteria for graduating.