This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
- Coordinate implementation of customer service strategies (BSBCUS401)
- Develop teams and individuals (BSBLED401)
- Implement and monitor WHS policies, procedures and programs to meet legislative requirements (BSBWHS401)
We will work with you to determine the right elective units to undertake based on your intended career direction and so that you meet the necessary criteria for graduating.