Certificate IV in Hospitality – SIT40416

Moving into management within the hospitality sector? This qualification gives you the skills and recognition to move up to a supervisory role across a wide range of hospitality service environments. This nationally recognised qualification will demonstrate you can work independently and lead a team to deliver exceptional customer experiences.

Australian Qualifications Framework

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

  1. Work effectively in hospitality service (SITHIND004)
  2. Serve food and beverage (SITHFAB007)
  3. Enhance customer service experiences (SITXCCS007)
  4. Use hygienic practices for hospitality service (SITHIND001)
  5. Prepare and serve non-alcoholic beverages (SITHFAB004)
  6. Prepare and serve espresso coffee (SITHFAB005)
  7. Use hygienic practices for food safety (SITXFSA001)
  8. Process financial transactions (SITXFIN001)
  9. Participate in safe food handling practices (SITXFSA002)
  10. Maintain the quality of perishable items (SITXINV002)
  11. Identify hazards, assess and control safety risks (SITXWHS002)
  12. Source and use information on the hospitality industry (SITHIND002)
  13. Develop work priorities (BSBWOR404)
  14. Coach others in job skills (SITXHRM001)
  15. Manage conflict (SITXCOM005)
  16. Manage finances within a budget (SITXFIN003)
  17. Manage diversity in the workplace (BSBDIV501)
  18. Lead and manage people (SITXHRM003)
  19. Monitor work operations (SITXMGT001)
  20. Implement and monitor work health and safety practices (SITXWHS003)
  21. Contribute to team effectiveness (BSBFLM312)

We will work with you to determine the right elective units to undertake based on your intended career direction and so that you meet the necessary criteria for graduating.

Select Your Training Option

This qualification is available through Opportune Professional Development (RTO ID: 60072) in all Australian states via either a Recognition of Prior Learning (RPL) approach, traditional study or as part of a traineeship. Please choose your preferred option below.

Experienced Based Qualification

Experience Based Qualification

Our Experience Based Qualification option maps your real-world experience to this qualification. Meaning no study or exams.

6 hours over 4 weeks

Nationally Recognised Training

Government subsidy available in QLD

95% pass rates

Cost: $2,250

This tuition fee under EBQ is $84 if located in QLD (eligibility criteria apply).

The steps to complete an Experience Based Qualification are:

  1. Review your skills to match your qualification
  2. Discuss your experience
  3. Provide work samples
  4. Supervisor sign-off
  5. Learning (only if you need it)
  6. You are qualified!

Please refer to the full EBQ process in our training options video.

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

If a student is eligible, the Queensland government pay Opportune to deliver this course for the student with the employer making a co-contribution.

Eligibility criteria:

  • The student must be an Australian & QLD Resident.
  • The student cannot have previously obtained a Certificate III qualification or higher.
  • The student can not be currently studying.

Our Skills Coaches are qualified and experienced Leadership practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you register for the program.

If you have gaps in your knowledge or practical experience, your Skills Coach will provide you with additional training or work-based activities to undertake. This may involve completing an online learning module, case study or workplace project.

Study Based Qualification

Study Based Qualification

Our Study Based Qualification option is suitable for students who have no prior experience and are not employed in a traineeship.

12 months

Nationally Recognised Training

Cost: $3,500

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

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work based qualification

Work Based Qualification

Our Work Based Qualification option is designed for students who have a formal traineeship agreement with their employer.

12 months

Nationally Recognised Training

Govt subsidy available (all states)

Cost: $3,500

This tuition fee is reduced to $400 for trainees in Tasmania. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

The tuition fee is reduced to $400 for trainees in Tasmania as the Tasmanian government pays Opportune to deliver this training. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

Eligibility criteria. The student must:

  • Be on a traineeship contract with their employer.
  • Enrol in the course within 3 months of starting their traineeship (12 months if part-time).
  • Be resident of the state they are accessing the funding from.

Traineeships are roles offered by employers who agree to offer training as part of the employment contract.

For more assistance with understanding and sourcing a traineeship, visit the Australian Apprenticeship Pathways

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