Certificate II in Retail Services – SIR20216

Beginning your career in Retail? This qualification will give you fundamental skills to begin your career on the front foot or recognise your efforts to date. From sales, merchandising, logistics and customer service this nationally recognised qualification is your first step towards more senior roles in retail if required.

Australian Qualifications Framework

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

  1. Engage the customer (SIRXCEG001)
  2. Communicate in the workplace to support team and customer outcomes (SIRXCOM001)
  3. Work effectively in a service environment (SIRXIND001)
  4. Organise personal work requirements (SIRXIND003)
  5. Advise on products and services (SIRXPDK001)
  6. Identify and respond to security risks (SIRXRSK001)
  7. Contribute to workplace health and safety (SIRXWHS002)

We will work with you to determine the right elective units to undertake based on your intended career direction and so that you meet the necessary criteria for graduating.

Select Your Training Option

This qualification is available through Opportune Professional Development (RTO ID: 60072) in all Australian states via either a Recognition of Prior Learning (RPL) approach, traditional study or as part of a traineeship. Please choose your preferred option below.

Experienced Based Qualification

Experience Based Qualification

Our Experience Based Qualification option maps your real-world experience to this qualification. Meaning no study or exams.

6 hours over 4 weeks

Nationally Recognised Training

Govt subsidy available (QLD)

Cost: $1,500

This tuition fee is only $371 if located in QLD (eligibility criteria apply).

The steps to complete an Experience Based Qualification are:

  1. Review your skills to match your qualification
  2. Discuss your experience
  3. Provide work samples
  4. Supervisor sign-off
  5. Learning (only if you need it)
  6. You are qualified!

Please refer to the full EBQ process in our training options video.

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

If a student is eligible, the Queensland government pay Opportune to deliver this course for the student with the employer making a co-contribution.

Eligibility criteria:

  • The student must be an Australian & QLD Resident.
  • The student cannot have previously obtained a Certificate III qualification or higher.
  • The student can not be currently studying.

Our Skills Coaches are qualified and experienced Leadership practitioners and hold a Training and Assessment certification. Your Skills Coach will hold the qualification you are studying (and most likely higher industry qualifications as well) and have extensive and up to date industry knowledge. This means that you are talking to someone who understands what it is like to be in a practical day to day role like yours. You will be introduced to your Skills Coach when you register for the program.

If you have gaps in your knowledge or practical experience, your Skills Coach will provide you with additional training or work-based activities to undertake. This may involve completing an online learning module, case study or workplace project.

Study Based Qualification

Study Based Qualification

Our Study Based Qualification option is suitable for students who have no prior experience and are not employed in a traineeship.

12 months

Nationally Recognised Training

Cost: $2,000

If you have a ‘Statement of Attainment’ (or transcript) for a subject in this qualification you do not need to complete it again. Provide this to us when you enrol and if we assess it as being relevant we will credit the subject.

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work based qualification

Work Based Qualification

Our Work Based Qualification option is designed for students who have a formal traineeship agreement with their employer.

12 months

Nationally Recognised Training

Govt subsidy available (all states)

Cost: $2,000

This tuition fee is reduced to $100 for trainees in Tasmania. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

The tuition fee is reduced to $100 for trainees in Tasmania as the Tasmanian government pays Opportune to deliver this training. For all other states, a $4,000 rebate is available for employers of full-time trainees ($1,500 for part-time).

Eligibility criteria. The student must:

  • Be on a traineeship contract with their employer.
  • Enrol in the course within 3 months of starting their traineeship (12 months if part-time).
  • Be resident of the state they are accessing the funding from.

Traineeships are roles offered by employers who agree to offer training as part of the employment contract.

For more assistance with understanding and sourcing a traineeship, visit the Australian Apprenticeship Pathways

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